Progressive Insurance - 50% Rate Increase After Six Months
Customer Service, Sales - Complaint
ON LINE, MASSACHUSETTS -- Six month into the policy term I traded one of my two vehicles. I received the revised policy where the rates have been jacked up over 50% for each of the vehicles on the policy. No claims or tickets, just a newer vehicle. Called to complain and they could give no explanation except that's what the computer said.
Got transferred to sales and they could give no explanation. Told them I plan on canceling and going elsewhere and he said he'd give me a quote on a new policy. He ran the quote for a new policy with 'same' coverage and the rate was back close to the original rate. Started to get payment for the new policy and then he reviewed the overages and he left off overages. He said didn't think the coverage was needed. Told him it was probably on there for a reason so add it back and the new premium was around double the original rate. I will not renew with this company. Hate to think what would happen if a claim was ever filed with them.