Hotwire - Scumbag Alert
Customer Service - Complaint
This company made me eat $353.11. I called to them within 51 minutes because the funeral arrangements were randomly changed by my brother in law. They hide behind "their terms and conditions" and do not have any customer empathy. At 51 minutes, they stated "there is nothing we can do." This company is scum. I will make my $353.11 back through spreading the word on these scum bags. Their operators aren't nice either. "Oh we'll, there is nothing we can do" is the consistent response even from their supervisors. This company will steal your money without any regards for you as a person. They are rotten. Avoid Hotwire at all costs.