Maytag Corporation Complaint - Faulty Burners/Oven on Maytag Stove & Snotty Customer Reps.
In November 1996 I purchased a Maytag gas stove from a local appliance store, paying nearly $600.00 for it. Within the first couple of months the two burners on the left-hand side would no longer light. The electric starter would click, but would not light the burners. I called Maytag. Since it was still under warranty they sent a repairman out. He looked at me as if I was crazy, and said that there was nothing wrong with it. No, it wouldn’t light for him, but he claimed the hole was clogged. He opened up a paperclip, and shoved it in. Supposedly cleaning out the hole for the spark to be released. After he left, it lit twice for me. The following day I called Maytag back. They said that it “must be something I’M doing wrong” that is causing it. I told them (sarcastically) that it was a shame that at my age I was too stupid to be able to turn on a knob correctly. He hung up on me. So I continued shoving a paper clip in the hole every time I had to light these two burners. This went on for several months. I had company one night. They all laughed hysterically when they saw how I had to light the burners. So I called Maytag for the third time. They sent another repairman out. I told him not to dare tell me to shove a paperclip in it. So he adjusted the pipe where the spark is supposed to come out (and cleaned the hole out again with a paperclip). Once again it worked for a few days, maybe a week. However, when the repairman came out for the second time, after the third time I called, I was within a day or so of the warranty running out. By the time I called the forth time, about a week after the third call, the warranty had expired. The customer service representative said that if I wanted someone to come out to fix it now that it would cost $100.00 for him to just walk in the door- not including any parts it might need. I told him that I had been having trouble with the stove since the day I bought it. He said that there was nothing he could (or would) do because the warranty had expired, and I could either pay for the service call or lump it. I chose the later. Since late in 1997 I have been cooking on the two burners on the right. If I’m desperate, and have to light the other two, I have to turn the starter on until it clicks, and then light it with a match. There is only one problem with this- I am on oxygen 24 hours a day. Every time I have to light it I’m expecting an explosion! Then in 2003 the oven went bad. It wouldn’t heat up to the correct temperature. I called in a local repairman because I knew there was no point calling the Maytag company. When he looked at it he said that it was a wonder that the house hadn’t blown up. Whatever this thing was that was broken on it was leaking gas into the house. He fixed it, and the oven has worked until this past week. I had a batch of cookies in the other night. When I looked at them after eight minutes they were still raw. My eight minute cookies ended up taking 23 minutes to bake! I put a thermometer in the oven. It was off by 75 degrees. The following day I called Maytag again. I got no where with them. The customer service representative said, “What do you expect from a 10 year old stove?” He didn’t take into consideration that it didn’t even work correctly for 10 weeks after purchasing it. Their service call is up to $128.00 now. I’m opting for setting the stove out for the garbage truck, and I’m going out this weekend to buy a General Electric one. Take my advise- if you want a good stove DON’T purchase a Maytag one! You not only throw your money away on a piece of crap, you also get more grief than you deserve from their company if you call them.
Madalyn from Pittsburgh, PA
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