Rude, Arrogant, Unhelpful Alitalia Staff
Airline check in - Complaint
NEW YORK, NEW YORK -- We confused the date of departure from NYC with the date of arrival in
Rome on our round the world ticket. As soon as we realized our mistake we went straight to the JFK airport 6 hours before the flight the next day. We were confronted with very unhelpful Alitalia staff who told us the rest of our flights on our itinerary were cancelled. All they could offer us were were seats on the flight to Rome for $2500 each but the rest of our flights were still cancelled which would leave us stranded in Rome.
We were prepared to pay a penalty(up to $1000 each) for our mistake but not to be ripped off. It would have better for them to fill their seats with passengers prepared to to pay and spend tourist dollars in Rome than fly with empty seats. They would have to be the rudest, arrogant and unhelpful airline staff we have ever met.
We were fortunate enough to have cash on hand to buy new flights with another airline to Budapest and back home to Sydney. Many travelers may not be in this position and would be stranded have a world away from home. $4500 later and with a very bad opinion of Alitalia, back home safe and sound. Avoid this airline. Never again will we fly with Alitalia.