Charter Communications - "Terrible" Does Not Even Begin to Describe Charter
Phone and in Person - Several - Complaint
WHITTIER, CALIFORNIA -- For all those considering dealing with Charter stay away from Charter as you may regret it as my experience below shows. This is the last bad experience of a series of bad experiences I had with this company in the last several months including at their office or by phone. It is amazing to see the number of similar complaints on line and with the Better Business Bureau about how this company conducts its business.
We had today Saturday Sept. 7, 2013 a scheduled 3 - 5 PM move of service from one location to another which is literally next door. The reason is that I am disabled and to avoid the stairs in the old location a residence section was blocked of in the new location which has no stairs.
Charter technician failed to show up in spite of two assurances made by Charter on the same day when I called personally to check the status and whereabouts of the installer. Misinformation is what Charter specialize in. For example one of the untrue piece of information given as an excuse is that the installer could not find the new location while two assistants of mine were sent out to wait in the street under scorching heat from 2:10 PM (since your installers some times come earlier) to 5:30 PM well beyond the appointment time. One assistant was stationed at the corner so he can see Charter truck whether it comes from the front door or the back door and the other stood less than 100 feet away at the entrance of old location. Charter never showed up. In spite of 6 calls to Charter each entailing a 20 minutes wait to go through the menu until you get a live person and in spite of several assurances where every time a different and conflicting story is given to the customer we did not learn until after 5:30 that Charter unilaterally rescheduled the appointment for next Saturday a week later.
At that time I called the assistants back from the street and called Charter several more times to discuss a date to get rid of Charter unless they honor their word and install today. One employee attempted to help, called back to inform me that she is talking to a dispatcher and hopes to get the transfer to be done today in an attempt not to lose an 18 years customer. But then very long time passed but she never called back.
Charter also disconnected me from the existing location without connecting the new location using different misinformation as an excuse. I was with no service, no email, no internet and the only thing Charter offered was a 'sorry' and more conflicting information and different story every call. This untrustworthy company reneged on their promise at a great cost to me not only by robbing me of a full day of my life but also adding insult to injury by having me wait from 5:30 PM to 10 PM when they re-gave me the impression that they will honor their promise that night and then not having the courtesy to call back and tell me they will not do it.
"Terrible" does not even begin to describe the installer who because of him Charter lost an 18 years old customer and robbed him from a wasted day of his life plus that of two assistants and unknown number of hours of suffering to obtain alternate service and handle the mess of 18 years old email accounts. Not finding a prominent corner well known business address is only a lame excuse for a more serious problems with Charter staff. The least I can do is to make it my mission in life to inform all our friends, neighbors, every social site and on every occasion the facts of my experience with their misinformation and inefficiency. It will be a pleasure to drop Charter from my dictionary.
It will be a big breath of fresh air to get rid of Charter management who hires such terrible installers and employees.