NuEra Telecom - Overcharged for Calls, Poor Customer Service, Haven't Received Deposit

Long Distance Calls Overseas - Complaint
Review by oissa_22 on 2013-09-09
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
PO BOX 190959, MIAMI BEACH, FL 33119-0959, FLORIDA -- We were overcharged for calls made. It was absolutely consistent, every single month!

Then I cancelled service. I was supposed to receive my refundable deposit of $38.95 upon payment of final bill. I was told I had to wait 180 days until they could send the deposit check. It never came. I called and asked about it after the waiting period, they assured me it would arrive within 10 business days.

It never came. I called a second time to ask when I should receive the deposit refund, they indicated another 10 business days. It never came.

I called today, third time, they tell me I have to wait another 15 business days! Everyone I talked to indicated they could see I should be receiving a deposit refund on their system but no one can get it mailed apparently.

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