National Rental Car - Ridiculous Rates for Drop Off Location Changes
ST. LOUIS, MISSOURI -- When I wanted to change my drop off location (from Dallas airport to Houston), they charged me an additional $250. They based this on the demand for cars in Houston although I was providing them a car they did not have for the week and could now supply to customers! They claimed they were now charging me for two 1-way trips opposed to a round trip although it's the same reservation (just different drop off location.) They really just realized that I was already committed to the car since I had it so this was another money making opportunity for them.
Their customer service via phone was not helpful or understanding at all! I will never rent from national again. There are too many better options and I hope their competitors' higher level of customer service drive them out of the market soon.