Slumberland Furniture - Mislead at Purchase and Poor Customer Service
Customer Service and Sales
LITTLE CANADA, MINNESOTA -- Don't be trusting. I purchased a sofa and two chairs from Slumberland Furniture on 4/18/13. I also purchased the Furniture care plan. The salesman said it was a good thing to do especially since the sofa had reclining motors. They will come to your home and fix the product. You however are not given the Furniture contract to read before you purchase.
The furniture was delivered and placed in the proper place by the delivery men. They looked it over and said everything was good. What they don't tell you is that if there is anything that is damaged it must be found right away. Two months later I installed new drapes and moved out the sofa to do this. I noticed a small scratch. In the rear leather on the top of the sofa. Which appeared to be from a packing staple. I was not worried as I had this great Furniture Care package. The company was difficult to deal with and informed me they do not repair scratches. Slumberland customer service said I had to find the scratch with in so many hours. I got two different quotes on the amount of time from different employees.
I am advising everyone who does business with Slumberland to not allow the furniture to be placed by the delivery workers until you have went over the piece with a fine tooth comb for problems. I also would advise against the purchase of the furniture care package. My opinion is buyer beware with this company and certainly don't rely on oral information. Read everything. I will not do business with them again.