Home Protect Warranty - Home AC Fix Refusal
SAN MARCOS, TEXAS -- I should begin by saying our realtor and the listing agent could be partly at fault. I'm sure our lack of experience contributed as well. We made an offer on a Freddie Mac foreclosure. However the AC was not keeping the house cool so that was an issue. We were reassured that it wouldn't be a problem. The house had a "warranty" and they would take care of it.
Throughout the whole purchase process the house was visited several times by AC repairmen who told us the problem had been fixed. Every time we went to the house and turned on the AC after 15 minutes it would stop cooling. Every time we were reassured that the home had a "warranty" and that it wouldn't be a problem. Moving day came and went and in 110 degree Texas heat the AC unit was not working. We called home protect to file our claim for the Air Conditioner only to be informed by their staff member that they had a recording of my wife saying that the AC unit never worked properly and therefore was a preexisting condition and they would not honor the claim for it. We were forced to pay for a brand new AC unit on top of all the expenses and headaches of a new home purchase.
When my wife and I decided we wanted to drop the warranty from our contract because we felt it was useless, we were told that the warranty was written into the contract and couldn't be waived. You pay for it whether you want it or not. As a consumer it is extremely important that you read the fine print on these things. I'm not convinced that a home warranty is worth the money.