Merchants' Choice Payment Solution - Fraud Personal Sale
Credit Card Processing Service - Complaint
Joe [snip] came in my restaurant about three months ago. After he looked over my merchant account statement, he told me that I would save at least 70 dollars every month if I which to Merchants’ Choice Payment Solutions. I asked a lot of question before I signed up with him. He promised me with no cancellation fee, no active fee, and no contract. I called him after I received a new terminal from him and told him that I wanted to use my own terminal. He told me that the terminal came with my contract free.
One week later, I received a letter from terminal leasing company. That letter informed me that I would charge for leasing a terminal from their company. I call Joe again, he told me it was a mistake during he filled the application and asked me to fax the letter to him, he will correct it right the way. Actually, he didn’t fix it. The terminal company charged me twice from my business account $150, $407.88. It was more expensive than buying a new one. I called Joe three times for this issue, he promised me he would fix it and credit full amount back to my account.
After two weeks later I called him again because there is no refund back to my account. He asked me to give him one more week to fix it. He didn’t leave an origin copy of contract also. This misleading promotion is planned. I realize the whole sale promotion is a fraud, and now he had trapped me into this swindle. After I received the first month statement from WoodForest Bank, the price is about same compare to my old credit card processing company. I called him about $70 dollar saving every month. He told me same thing again, asked me to fax the statement to him and he will fix it. I knew he is crook so I ask him to cancel my account on July 1st. I switched back to my old credit processing company, the agency Miss [snip] sent him a email request to cancel my account.
I called him two weeks later, he told me he did cancel for me. However, I received two more months of statements, I called Wood Forest Bank, the number on the statement, the customers service representative told me I have to cancel by my own and there is $470 cancellation fee. I kept calling Joe he hung up on me, and he doesn’t answer my phone or resolve my issue. If your company doesn’t resolve this fraud sale, I will want all my relatives and Chinese restaurant hear my story and void to do the business with Wood Forest bank.