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Delta Airlines Complaint - Delta Airlines Ticket Refund
Complaint
BIRMINGHAM, ALABAMA -- Due to the dissaster on Sept.11, 2001, we would like a refund of round trip tickets bought last August for a trip to Miami next April 21, 2002, to connect with Carnival Cruise Ship. Our cruise is cancelled due to fear because of what happened. Delta Airlines has refused refund and will not allow us to sell the tickets, nor even transfer them to someone else. If we don't use the tickets, they will sell them anyway, but we don't get the money. Somehow this does not seem very fair. We feel we are being cheating for having this fear to fly again.
To help keep me as a potential future customer, I would like the following:
We would like for Delta to understand how hard this has been on us and show some compassion by allowing us to either sell our tickets or give us a refund. We have made a phone call and sent a letter to Stan Strong. We also got American Express to help us because they were charged on our credit card. But, Delta has refused on all accounts. We have a genuine fear about flying again. We were in Hawaii and due to fly back home on Sept. 11. We got home on Sept. 15. The flight was just about more than we could handle. It was so traumatic, that we got as far as Memphis, Tenn. and our flight to Birmingham got cancelled, and we could not get back on another plane at any time. We rented a car and drove home after being up for 36 hours. But that was better than having to get on a plane again. I think I would have had to be unconscious to fly home.
At the very least I would like a response from your company regarding this incident. Thank you for your time.
To help keep me as a potential future customer, I would like the following:
We would like for Delta to understand how hard this has been on us and show some compassion by allowing us to either sell our tickets or give us a refund. We have made a phone call and sent a letter to Stan Strong. We also got American Express to help us because they were charged on our credit card. But, Delta has refused on all accounts. We have a genuine fear about flying again. We were in Hawaii and due to fly back home on Sept. 11. We got home on Sept. 15. The flight was just about more than we could handle. It was so traumatic, that we got as far as Memphis, Tenn. and our flight to Birmingham got cancelled, and we could not get back on another plane at any time. We rented a car and drove home after being up for 36 hours. But that was better than having to get on a plane again. I think I would have had to be unconscious to fly home.
At the very least I would like a response from your company regarding this incident. Thank you for your time.
Comments:
Posted by Anonymous on 2001-12-04:
Although I can appreciate the situation, and understand to a point for not flying that day or a few weeks after, but next year come on...I mean I can't imagine never flying again. Are you really going to miss out on life and drive yourself everywhere? Be realistic. I wouldn't refund the money either. Understand the airlines point of view for a moment. If everyone pulled out and they refunded everyones money we wouldn't have airlines because more than likly they would loss so much money they would go belly up and then if you ever decided to FLY again, you would complain about there not being enough airlines avaible to the plublic. This stuff will happen for as long as there is life on earth we will be targeted and there is no way of knowing what they will target next. Grow some backbone.
Posted by Anonymous on 2001-12-05:
If the cruise is cancelled, hten you should get a refund. If the cruise is still scheduled and you just don't want to go, then that's another story.
Posted by Anonymous on 2002-03-16:
Well I guess if you are so afraid to fly again then why would Delta be concerned as to whether or not you'll be a future customer? After the Anthrax scares, do you open your mail or just throw it all away?
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