Service Masters - Destroyed Furniture and Ed the Manager Is Rude and Will Not Fix Anything
Water and furniture damage - Complaint
BULLHEAD CITY, ARIZONA -- My washing machine over flowed and I called Service Masters to come out to get all the water out and dried. The gentlemen that came out were the best. On the other hand the Manager Ed, was rude and he damaged 1 of my recliners that had been brought back out to me. I called him and he never returned my call. My insurance company had to call him to return my call. He denied all the slits in the chair and flat out didn't care. He said to me "Where's my money?" The insurance adjuster went to Service Masters and told me that my recliner was in perfect shape.
When Ed brought it back it was a mess. The main room that got most of the water had carpet in it that was like NEW. Ed threw it away and will not replace it. How he manages this business is beyond me. Never again will I use this company because of him. It took him 4 weeks to return all our furniture and I have now noticed more damage to my furniture. I am taking this to the Corporate office to file a complaint against him.
Hopefully I can save someone else from having to suffer like we did. All we had to sit on was a couch w/ no cushions and a recliner with slits in it that will soon open up and not be able to be used. The chair was my mother's who had passed which made this whole issue more upsetting. Please note that the guys that came out to do the work were GREAT. They are Jake and John. I feel bad that these 2 great guys work for such an a**