A&E Factory Service - Technician Didn't Even Show Up - Terrible Customer Service
INDEPENDENCE, KENTUCKY -- I was scheduled to have a technician come out from A&E Factory Service to service my washer today, 9/11/13. I took off of work and sat at my house from 12-5pm as instructed. At about 4pm a message popped up on my cell phone. I listened to the message which said that the tech could not find my address (I live on a new street). I called right back to give directions and was told that the technician canceled the call!?! I was redirected to a supervisor who told me that the technician had tried to get in touch with me. I did not have ANY missed calls from him. The supervisor also stated that no tech would be coming out today as it is the tech manager's decision.
I was understandably furious and demanded that someone come out here today as promised. As I said, I took off of work, and I even had my mother come sit at the house while I picked my son up from school. Someone was here ALL day. The supervisor restated that the final decision is that of the tech manager and that they had canceled the service call and that no one would be coming today.
I WILL NEVER use this company, as I am appalled at the absolute lack of customer service, and I will be sure to spread the word that this company is terrible.