Ikea To Customer: Drop Dead
PORTLAND, OREGON -- We purchased several appliances on sale at the PDX IKEA. One of those appliances was a gas range. We made it clear that we required a natural gas to LP Gas conversion kit. The Staff indicated the parts would be furnished, but were not immediately available. This was not problematic since construction on our kitchen was still pending.
A few weeks later we followed up when we were ready to install the stove. Still no parts. Ultimately we received e-mails from IKEA's liaison with Whirlpool that parts would be shipped on or about September 3rd. Subsequently, we received an e-mail indicating the parts were no longer available--at all, and "they're really sorry for the inconvenience." Of course now we are stuck with a $2,000 stove that looks great but cannot function.
After several calls to customer service, asking to be put in touch with someone who can assist in solving problems, and for a Herculean effort to solve this issue, I've learned there is no escalation of a consumer matter beyond the poor serfs manning the telephone....when IKEA answers the phone. Of course for trying to work with them, one is punished for calling with long recorded diatribes attempting to sell additional products.
This company has no ethics; no morals, scruples or an understanding of how to treat customers. They deserve to go bankrupt.