Epson Tech Support - Worst, most difficult to understand people EVER!
Workforce 645 - Complaint
My Workforce 645 Multi function printer print quality got increasingly bad so I called Tech Support. They ran me through clean, clean and clean again .......... print "quality" still bad. Sooo, as this printer was still under warranty, I was told EPSON would send me a new printer. I had to give them my credit card info so a "hold" could be placed on it to ensure that I would return the defective unit. Ok, I get it.
Out of curiosity, I sent an email today asking for shipping information of the replacement unit. 6 hours later I received a response saying that there hadn't been a replacement order made so I had to call back in to Tech No Support and again talk with yet another barely understandable "English" speaking tech no support person. Andrew confirmed that there wasn't an order placed for the replacement unit.
So, after he placed me on hold so he could read the confirmation number info. After a while he returned to the call and in his best broken English said that he'd placed an order and needed my credit card number (again) for a hold to ensure the return of the defective unit. OK, one last time. Again, a hold ........ then he returned to the phone to say it was ordered. I asked if shipping info would be emailed to me and he said I could track the order on FedEx's website by EPSON's reference number. OK, I'll give it a try. Then he said that I'd have the replacement in 3 - 7 days. I asked if EPSON could expedite the shipping as this printer was used in my business and needed it now. Back on hold ..... When Andrew came back on the line he needed to know WHY I needed it sooner! WAAA???
Geez, remind me to NEVER buy another EPSON product!!!! (by the way, new print cartridges (4) cost over $72. I paid $89 for the printer originally.