T-Mobile - Poor Customer Service
Cell Phone - Complaint
SACRAMENTO, CALIFORNIA -- My iPhone5 was purchased on 08/05/13 by my husband as a birthday present for me. Ever since I started using this phone I got nothing but problems. Calls would drop while talking to someone, most of time it would show "no internet connection". It would show "no service" therefore I am unable to make or receive any calls. The voice quality of the phone is so bad that every time I talk to any family or friend, they would ask if I was sick or I had them on speaker phone (no to both), phone would get very hot itself, and internet (if there was a connection) would be very slow for a so called Iphone5!
On 09/04/13 the 29th day of the purchase we decided to take this phone back to the store as we could do that within 30 days. The Manager at the store just heard my complain and said they will exchange this phone with another one but it will be on mail order as there was none available in store. I agreed to this and thought it will just take them a few minutes to place this order. Two sales reps started working on one computer and took them almost an hour to get to us to their counter. The reps named Benjamin and David were very playful and acting like kids while handling customers. We did not appreciate this while we were trying to get some help. They both were teasing each other, joking, tagging and just giggling and this was just annoying.
When our paperwork/mail order was all done in their system we were told the new Iphone5 will arrive within 3 days. It will be 9 days tomorrow and still no sign of the new Iphone5. We are very disappointed with Tmobile's delivery service and most of all their staff's customer service. Their sales representative should be going into more training and also act matured when dealing with their customers!! This store inside the Arden Fair Mall, Sacramento, CA. I am a one unhappy new customer of Tmobile !!
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