Xfinity - No Tech Support
Cable Service - Complaint
AURORA, ILLINOIS -- Network channels black-out and/or picture break-up since January 2013. This is 9-2013. Right now two channels are blacked out. When on-screen number is called you are directed to pay your bill when it is not due. Irregardless, we pay monthly fee if we need a service call and most tech problems can be connected, electronically.
Why, is American cable so high priced compared to other countries.?Our bill is $169.00 every month with basic cable. How is it Germany and Russia only pay around $40.00 a month and that's for the whole country?
Worse of all Xfinity has a monopoly on our apartment building. We cannot change cable company. I think that is why we get sloppy service. That and lack of proper training and language barriers.
These excessive fees should include free scheduled routine service visits. Every person hired should be required to do a paid on-the-job in-service training class every week ranging from OJT to ESL to the humanities. They could pay their independent contractors to teach their OJT classes not to mention the plethora of knowledgeable laid off professionals. They may even qualify for a gov't grant. Customer service is a joke. I have been on the phone an entire day until I, finally, got an intelligent representative who was knowledgeable about his job.
The solution was so simple but it took me all day to get satisfaction.