Wickes Furniture Co Inc Complaint - HORRIBLE furniture delivery...if you get it at all!
ROSEVILLE, MINNESOTA -- In January 2006, after spending a number of weeks looking through other furniture stores, I found exactly what I wanted at Wickes. I ordered an entertainment center, coffee table and four Parson’s chairs totaling over $1,500. Delivery was set up for three weeks later, on January 25, 2006.
I received a call two days before the scheduled delivery date scheduling a time. I was informed that the chairs had not yet arrived from the manufacturer so I would only be getting the entertainment center with this delivery. A new delivery date for the coffee table and Parson’s chairs was set for February 3, 2006.
On February 1, 2006, I received a call canceling the February 3rd delivery since the chairs still had not arrived from the manufacturer. A new delivery date was scheduled for February 23, 2006.
I was called on February 21, 2006, and a delivery time was set up. I changed my work schedule to accommodate this delivery and proceeded to wait the entire day. Hours after the delivery had not arrived, I called Wickes customer service. After being transferred a number of times, I was told there was no delivery scheduled for my address and that they still did not have the chairs in stock. Another delivery date was made for March 7, 2006.
I once again received a phone call setting up a delivery time two days before the March 7th delivery date. I made arrangements to be home, but when the delivery arrived, the wrong furniture was brought into my house. When I questioned this I was told that they had a new computer system that was “goofing everything up”, that they didn’t have the furniture I ordered on the truck and I should call my salesperson to straighten it out. After making some calls, I was put through to someone in the business office. She also blamed the problems on “this new computer system we have”. She then told me that the chairs I ordered still had not arrived from the manufacturer but that they should be in on March 16, 2006. She scheduled my delivery for that day, told me she would reimburse me for the $100 delivery fee (which would arrive in check form) and promised that my delivery would arrive on March 16th.
This time I didn’t receive a call setting up a delivery time so on March 15th I called to check on my order. I was told me that yes, indeed, I was scheduled for a delivery on March 16 and it would arrive between 7:30-12:00. I took time off from work and proceeded to wait for my delivery that day. After not receiving my order by 4:00, I called to inquire about its whereabouts. I spoke to someone who informed me that there wasn’t a scheduled delivery for my furniture. Again, the computer system was blamed for the mix-up.
After three months, arranging five separate delivery dates and missing many hours of work to accommodate this delivery, I decided to cancel my order. I was told that because of “computer problems” my credit card could not be credited and I would receive a check in the mail for the balance. I asked about the $100 check I was still waiting for regarding the delivery charge reimbursement and was told that it should be arriving “shortly” (I had already been waiting three weeks at this point!).
On March 20, 2006, I ordered similar items from Hom Furniture. It arrived two days later on March 22, 2006.
At this time, I still have not received my money back for the furniture or the delivery fee and have been paying interest on my credit card for over three months for furniture I never received and have since canceled.
I cannot tell you how disappointed I am with Wickes Furniture. I don’t think I am asking anything out of the ordinary, just for my furniture to arrive when they said it would be arrive. Now, I have to fight to receive a refund for furniture which was never delivered. At no point was an apology ever stated.