Medco Pharmacy - Hard To Say In Short Words
Customer Service - Complaint
ISSAQUAH, WASHINGTON -- I feel the same way as others, it worth 0 star if there is. About three years before, it is a very nice company, they send me medicine after call me and make me confirm about the price and amount. Since the company is merged into another company called express scripts, it changed. They send me medicine without telling me, they charge the price 3 times higher than other pharmacy. As you do not know the price before you get it, you will not know it is actually a big amount after you receive it.
Recently my doctor faxed some prescription to them. I actually told her once, not to fax any prescription to Medco, but my information in the computer system has not been changed, so she did it automatically. After I went back home, I realized that my doctor faxed the prescription to Medco not Costco, so I called them to cancel it, and they said that there is not any faxed prescription for me. After several days, I received the medicine, this is not the first time they did it and the medicine is cheap, so I did not care too much, but when I opened the envelope, I feel so surprise. The price is SO HIGH that I thought they must made mistakes.
Then I called them, and of course, they don't agree that they received my phone call and asked me rudely like "What do you want?" I asked them why the price of that specific medicine is such high, do you know what they answer? they said that because I have deductible, so they charged me that much.
I do not know what to say to those kind of people, they do not talk to you the normal way, they think you are their enemies at very beginning. Then I hung up and try to talk to my doctor to modify my information in computer system, so she will not fax the prescription to them any more.
It is not a big issue, but it makes me feel like I ate a fly. I know that I can not get my money back but at least, I will not pay more in the future.