Freightquote Scammed Hurricane Sandy Victims
Shipping - Complaint
KANSAS CITY, NEW JERSEY -- In the aftermath of Hurricane Sandy here in New Jersey we purchased a generator from a very kind family in California to help out devastated local families rebuild. Freightquote picked up the generator in California and then lost it for almost three weeks while in the California port. When they finally located our generator in the port, they informed us that it had been looted of most of its parts, the generator was now non functional. Freightquote then returned the generator to the pickup location, without notifying us and sent us a bill for the shipping. We disputed the charges with American Express, they investigated and ruled that Freightquote did not perform the task they were hired to do. They refunded our payment but two months later I received a collection call from a debt collector attempting to collect my original bill from Freightquote.
I contacted Freightquote and explained the situation to numerous supervisors and managers who all did not care about our situation or what happened and are still trying to collect their original fee even though they did nothing but cause us more heartache. Beware of Freightquote, they are worse than any hurricane I have ever experienced. They are heartless people.