Medco - Terrible
ISSAQUAH, WASHINGTON -- I feel the same way as others, it worth 0 star if there is. About three years before, it was a very nice company, they sent me medicine after called me and made me confirm about the price and amount. Since the company was merged into another company called express scripts, it changed. They sent me medicine without telling me, they charge the price several times higher than other pharmacy. As I did not know the price before I got it, I would not know it is actually a big amount after I received it.
Recently my doctor faxed some prescription to there. I actually told her once that do not fax any prescription to Medco, but my information in the computer system has not been updated, so she did it automatically. After I went back home, I realized that my doctor fax the prescription to Medco not Costco, so I called them to cancel it, and they said that there is not any faxed prescription for me. After several days, I received the medicine, this is not the first time they did it and the medicine is originally cheap, so I did not care too much, but when I opened the envelope, I feel so surprise. The price is SO HIGH that I thought they must made mistakes.
Then I called them, and of course, they don't agree that they received my phone call and asked me rudely like "What do you want?" I asked one supervisor why the price of that specific medicine is such high, do you know what she answer? She said that because I have deductible, so they charged me that much. And she told me that she would call me between 24-48 hours to check if there was a phone call.
After several hours, I called my insurance company, and one staff had a call meeting among three people, one is me, another one is a staff is from Medco. This time I got to ask them if they checked my phone call, and I got the answer that immediately after that supervisor hung up, she left a message saying that I did not call to cancel at all and she did not really check. Then I asked that MEDCO stuff if they charged me the same price as other customers for the same medicine. He tried to avoid my question, and I asked several more times for the same question, finally he told me that their prices are based on the MARKET for that day, the price of their medicine changed all the time!
Imagine that a pharmacy is a stock market, and it just send medicine to you without telling you any information, it is just dangerous since there is no standard at all. I got an option from my insurance company that I can plea for it. I know that I could not get back my money anyway, I just feel regret that I wasted my whole day struggling for this foolish problem.
My conclusion is: First, telling doctors to remove contact with MEDCO. Second, in case the doctors send prescription accidentally, just forget that money as if you lose in stock market. Since it is a long lasting company and every staff in that company know clearly how to deal with all kinds of people. If you keep on “bothering” them, you will find out that finally you bother yourself much more.