Travelocity.com - Beware - Dishonest Customer Service
Refund Department - Complaint
I canceled a flight within minutes of booking with Travelocity, while I was still on the call with the booking agent. The reason I canceled was because there was a booking fee added to the price that no one told me about in advance.
I was transferred to the "refund department" who told me they had canceled the flight and would refund the charges to my credit card. Within minutes I got an email stating the flight had been canceled, but the charges were posted to my credit card. It took 8 days and several calls to Travelocity to get the pending charges off my credit card. I didn't want to rebook the flight until I knew there would be no charge for the canceled flight. In the mean time, airfare kept going up. Here's the rub - Travelocity has arrangements with ALL credit cards to charge a NON REFUNDABLE booking fee on airline tickets.I tried to dispute the fee and the credit card wouldn't do it.
BEWARE - you cannot get all your money back from Travelocity if you cancel an airline booking, even before the ticket is issued. BAD DEAL.