Vitacost - Confusing Sales, Terrible Customer Service!
BOCA RATON, FLORIDA -- "The website showed 25% off and Buy one get one 50% off. When I tried to order, the 25% off wasn't showing so I called customer service. They told me it was a mistake and referred me to the footer of the website which says, "Not responsible for typographical errors or misprints. Product availability, pricing, and promotions are subject to change without notice."
After asking to speak to a supervisor I was again told the same thing. Only after asking for something in exchange for my wasted time was I offered a 5% off coupon code which wouldn't work on the product I wanted to order because it was a BOGO 50% off. That is whole reason I called customer service in the first place! The supervisor was fairly polite but she was unwilling to do anything to remedy the situation which was caused by their mistake. However, she was sure to inform me while we were on the phone that their mistake was fixed and the website no longer showed 25% off.
This is not the first time I've had issues with Vitacost. In the past they had sales that were expired still showing on their homepage and refused to honor them. I like Vitacost's products, but I will be looking for a more professional company to order from in the future, and one with better customer service.
BBB Accreditation Revoked!!!
"On 08/21/2013 this company's accreditation in BBB was revoked by BBB's Board of Directors due to failure to eliminate the underlying cause of complaints on file with the BBB."