Hotels.com - I Made a Reservation at 9pm on 9/12/13 and Read the Notice That I Could Cancel the Reservation Until 9/13/13
(877) 903-0071 -- I made a reservation for the following weekend for two rooms at 9pm on 9/12. I read the notice that I could cancel the reservation until 9/13. An unexpected change occurred on 9/13, and I needed to cancel these two rooms.
When I went to cancel the reservation, I learned that the only time on 9/13 that I could have canceled the reservation, without paying full cost, was at midnight on 9/13, and not one minute later.
It is a deceptive practice, to tell people they can cancel on a given date, then only allow a window of one minute to cancel without penalty.
I canceled the reservation and will report this practice to my states Attorney Generals office.