Thrifty Complaint - Small Print Unfair! - "Reasonable" administrative fee??
FORT MYERS, FLORIDA -- I was sent a bill for accidently breaking out the back windshield of my rental car. I didn't opt in for the additional insurance because I knew I had excellent insurance coverage with Allstate. The bill I received from Thrifty showed an estimate of around $800 - After I paid my typical "$250" deductible, Allstate picked up the balance of around $600.00. A couple of months after I thought everything was settled, I received a letter from a collection agency "Titon Recovery" claiming I owed Thrifty an additional $100 for the "reasonable administrative fee". Apparently, my insurance does not cover these sort of fees. I feel now like I'm paying a $350 deductible - NOT $250 like it should've been. I'm now planning to possibly leave Allstate.
But when I think about it - It seems as though these rental car companies are getting there "insurance" fees either way. If they don't collect it at the beginning, there small print will allow them to collect it if there is an accident and call it "reasonable administrative fee". The lady at Titon Recovery cannot tell me what this fee is for exactly.
There should be a class action lawsuit regarding this "reasonable" fee - How can Thrifty just "decide" what's reasonable? How can the insured be forced to pay another $100? Does anyone really even read this small print on page #10???? This just isn't right!!!!!!