Cox Cable - After Canceling All Three Cox Services, Poor Service Didn't End!
Cox Cable/Telephone and Internet - Complaint
KENNER, LOUISIANA -- Today I canceled all three COX services (telephone, cable TV and Internet) after TWENTY FIVE (25!) of tolerating poor, arrogant, Cox Cable service - customer service and TV/Internet service.
You would think that as a loyal 25-year old customer, the speed of my internet connection would at least be in the mid-range. No, not possible. Cox connected me, without my knowledge, after 24 years of uninterrupted internet connection, paying for internet connectivity for those 24 years, to their SLOWEST internet speed. It's significantly slower than it was about three years ago. It has been slowed down to the slowest speed!
I called and asked and they offered 6-months of a free upgrade, even after I told them that I wouldn't stay connected with them unless it was permanent, or as the service speed was before- double what it is now. In addition they throttled me down when we used "too much" data.
TODAY I canceled and they attempted, albeit way too late, to convince me to stay with them . I told them it was too late.
HERE'S THE ICING on the cake by a really bad and vindictive company: They sent me to 501 Williams Blvd., in Kenner, LA instead of the correct address, 10 miles away to return their malfunctioning recorder and modem. The 501 Williams Avenue address was a local theater.
Will I ever go back or refer any other human being to Cox for anything related to cable or internet? Never, NEVER, again.