Verizon FiOs Internet Service - Verizon technician crashed my computer while activating the new installed Internet
Installation Team - Complaint
SILVER SPRING, MARYLAND -- We decided to shift to Verizon after several inquiries about their service and a new service for Internet and TV was set. A team of two technicians arrived and while trying to install the two services one of the technicians used my laptop and tried to activate the Internet, but when he was waiting to get response after filling a form he restart my laptop to check the status of the Internet the computer never restarted.
The technician talked on the phone and said he is going to do another duty close by and come back to activate the Internet. He left his name and his cell phone but he didn't come back again. I called him and left him a message. But he never responded. I suspected of something going wrong, I contacted customer service and opened a ticket until another technician came next day and saw my laptop still was in comma and never started again. He felt very sorry and promised will fix my laptop. Although he troubleshoot the Internet connection but the damage to my computer was not recovered.
Later based on their promising to fix my computer asked me to diagnose and give them an estimate. That I did but they directed me to other people as supervisor and their insurance and finally I paid $70 for diagnosing and the report of the damage and faxed to their insurance.
I received a letter from their insurance that they denied to pay the damage because the diagnose doesn't prove that the technician caused this damage. The main reason we moved to Verizon to save money now we bigger loss was the result. They have sent two bills since then and I want somebody help us.