Best Buy - Like Car Mechanics in the Bad Old Days
Geek Squad - Complaint
HOUSTON, TEXAS -- I had a virus attack, took it in to get that cleaned up. The representative called to tell me that my hard drive had failed and needed to be replaced - when I protested that it had been working fine, she amended her statement to "failed a test and probably will fail in 6 months." My wife agreed to let them replace the hard drive, only to find that they refused to reinstall the data without an additional charge.
They were dishonest in the boldest fashion, really contemptible. I will never use them again.