Sears Complaint - Sears Policy
BIRMINGHAM, ALABAMA -- I bought four tires from Sears, a year later one of the tires was damaged beyond repair, I bought the road hazard insurance for all four tires, when I took my vehicle for sears to replace the tire they told me they no longer carried the tire and that I had to get a replacement tire that will not match the remaining three tires, so I ask the manager would he wear mismatched shoes and he said it was sears policy and to take it or leave it so I left it
I called sears customer service and they told me that the board of directors is the ones that makes these policies and their were nothing they can do. My advice to the world do not buy tires from sears.
3/30/06 2:12 PM
Update (Sears just informed me that they have located a matching tire for me in one of their stores in Kentucky.)