Unprofessional, Inexperience And Bad Home Depot Company Policy
Kitchen & Flooring - Complaint
WASHINGTON, MICHIGAN -- Went to the local Home Depot to upgrade our 20 year old Formica kitchen countertops and vinyl flooring. Interviewed two different department agents and signed a contact in each department to start the work process. The first thought was to replace the countertops first before the floors were replaced. The Home Depot process for countertops is to pre-pay in full up front before a single thing is done. Didn't like this policy because as a client you lose all your power to insure satisfaction but that is Home Depot's policy so we when ahead with the contact and pre-paid in full. We were to hear from the contractor to make an appointment for a final measurement.
In the flooring department we decided on the vinyl flooring and completed the contract in that department as well, no upfront payment was asked for. We left with a flooring measurement scheduled for the next Saturday morning. On the way out we paid in full for the countertop work.
This is where everything fell apart. The contractor for measuring the counter top didn't call as claimed to schedule an appointment so we called them and setup a time slot for the next day between 4 and 6pm. By 6:15 we hadn't heard anything or receive a courtesy call so we decided to eat dinner. During dinner the measurement contractor was at the front door. I indicated we just sat down to dinner and asked if he could return in 15 minutes. His response was to throw up his arms say no and walked away. The lack of respect was too much for me to tolerate therefore another trip to Home Depot to cancelled the countertop contract and request a full refund which they did comply with. Never again will I ever prepay a contractor in full before any work has even been started, that is crazy. Stay away from Home Depot for countertops, or at your own risk.
When ahead with the flooring anyway but again the contractor never showed for our scheduled Saturday measurement. After making a couple of calls it was discovered that the contractor for the final measurement was never paid the $35 fee required to setup the appointment. As it turned out at Home Depot I was to pay the $35 when exiting the store but was never informed to do so. Needless to say at this point I cancelled the contract for the flooring. Lessoned learned to stay away from Home Depot for any contracted home improvement upgrades or the very lease make sure the agent is competent.