Do not get Direct TV
Cable TV - Complaint
I had Xfinity cable for years but finally decided to make the switch to Direct TV when I saw their continuous ads for the NFL Sunday Ticket. We signed up in June and were promised the NFL Sunday Ticket with our service and again were reassured by our installation representative that we had the channels.
Then on football Sunday I was all excited to try out my new service that I have heard so much about and none of the channels work. Called their customer service line, which was the most infuriating experience of my life. I was transferred to a total of 11 representatives and the call ended with myself in tears. No one could help me, the first 8 people had no idea why I didn't have the NFL Sunday ticket and then the last 2 explained how it was all my fault that I had signed up for the wrong package.
When I explained to them that I told the representative from their company that I wanted the NFL ticket they did not care nor did they listen. I was told the only options would be to cancel my service and pay $400 or pay for $200+ for the NFL service that I was promised in the first place. Was planning on referring my friends to get the referral promotion but would never ever want anyone to go through this awful experience.
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