A Nightmare Experience With Switching Over to AT&T
NILES, ILLINOIS -- Horrible experience ! I went there to switch to an AT&T prepaid plan (from another carrier).
Without me realizing it, they CHANGED MY NUMBER !!! A number that I had for 11 years ! They gave me the same last 7 digits but a different area code !
I called AT&T customer support. They couldn't explain how it got screwed up this way and said I had to go back to the store for a new Sim card so that they could fix the problem.
So, after spending almost an hour on the phone (waiting, explaining, being transferred, waiting and explaining again) I drove 40 minutes in the rain to get back to the store. It took me 2 hours there and a lot of explanations, and anxiety, to finally fix it ! Half a day wasted and SO MUCH FRUSTRATION !
Btw, the guy who made a mistake (Marko) was there, and he didn't even apologize for either of the two: screwing up the switch or being too lazy to check/ set up my internet access (my data wouldn't work). In fact it seemed that HE COULDN'T CARE LESS. Actually, no one apologized to me, which is very sad, because they had 2 hours of time to say simple "I'm sorry" or "we apologize for the inconvenience" ... NOT A WAY TO TREAT A CUSTOMER if you want him to come back, right ? I won't.
The manager was not the worst thing about the place, but he wasn't willing to help me with the internet at first, saying that "I may not be able to access internet because it's not an AT&T phone". Yeah, right ... Finally some girl taking care of the issue took a pity on me and set up an AT&T access point on my phone and it works seamlessly since (I didn't get your name but Thank You !). Unfortunately that was the only bright side of my experience with the store.
I had read some bad reviews about the place but went there anyway. I thought - come on, how bad that could be, right ? Well, it's worse that I could imagine ...Please save yourself frustration and choose a carrier that AT LEAST PRETENDS to care about you ! Or maybe another AT&T store would work, I don't know.
AT&T - sorry to say that but YOU SUCK !!!