Hotwire Over Charges and uses Legal Power To Enforce Ugly Rules
Customer Care - Complaint
NEW JERSEY -- We decided to take a short weekend at the New Jersey Shore to go Kayaking and beaching @ Island Beach State Park from New York a lovely natural beach park.
My initial reservation included our dog Muddy where hot-wire assured us the price was included luckily I called Howard Johnston to find that there was a 50.00 extra charge. Upon finding out about this I decided to adjust the only way allowed which is called cancel and rebook and rebooking cost us 182.00 with tax for a 2 star room at the Red Roof Inn. Luckily I enjoy loud Indian music because there was a festival for 4 hours in our parking lot right out the window. In addition the sign out front all evening long had rooms for 53,00 per night.
I called Hot wire to see if they would make a fee adjustment and they told me they would call the hotel and review the policy notifying me of their 48 hour policy. I immediately received an email notifying me that after 48 hours they did not guarantee any competitive pricing. Well that means do not make any reservation in advance. Hotwire is a cold-hearted company online difficult situation all around never give out your card until you have all the facts from them because they are a one-way ticket to legal aggression.
Bottom line 2 hours on the phone and over charge of about 117.00.. Oh the microwave had left over sweet and sour Chinese covered on the spin plate.