Home Depot - Storm Door Scam
Doors Dept. - Complaint
SEATTLE, WASHINGTON -- My wife and I have been trying to buy new storm doors for our home for over a month now. We went into Home Depot one day and waited for service, but nobody seemed to be staffing the department. We finally went and found someone who didn't have the product knowledge to help us. We left when it became obvious there was no one who could really help us. A few days later, I stopped into a different Home Depot and went to the doors and department, and once again could find no one to help me. I find it interesting that HD has a surplus of people to greet you when you come into the store, but they lack staff with knowledge of the actual products they carry. About three weeks ago we went into the original store again and found one staff person manning the doors dept., but we waited our turn until we finally got him to help us. He told us that we would need to pay $30 up front to have their contractors come out and measure our doors. The next week the contractors called and came out and left a card saying they had gotten the measurements. They said that Home Depot would be contacting us with a full estimate. We waited for a week but didn't hear a word from HD. We called, but they had no estimate for us and promised to get back to us later that day. They didn't.
So now we're out the $30 and still have no storm doors or even an estimate. After many years of being a loyal Home Depot customer, I'm through with Home Depot. This is the poorest customer service I've ever experienced anywhere.