Lenovo Customer Service Is Horrible!
Websales - Complaint
Lenovo customer service is awful! My daughter ordered her first laptop to go to college. She researched it and placed the order directly with Lenovo. The next day, the exact laptop is discounted over $200 on Lenovo's website.
She called Lenovo and asked if they would do a price adjustment. They said they would otherwise my daughter would have canceled her order and reordered it again.
The laptop hadn't shipped yet.
Fast forward to two months and probably over 5 hours on hold and over 20 emails, they still have not honored their agreement to price adjust.
I have gotten promised it many many different times, different agents etc with no results. I pray that the laptop doesn't need service because I am afraid that we will have paid $$ for support and they won't honor the service agreement.
NEVER again will I order from Lenovo. I feel that they are dishonest and took advantage of my daughter.
Find another laptop, it just isn't worth it!
More Reviews on Lenovo Customer Service: