Expedia.com Informative - Expedia discriminates customers that complain (updated 05-03-06)
I have been complaining about my case for services that EXPEDIA never provided. I had sent to EXPEDIA several messages asking for documentation proving what EXPEDIA claims (e.g. that it was the airline fault).
Today (05-03-06) EXPEDIA disabled my account. This means that I cannot further send e-mail to EXPEDIA using their web-based e-mail system.
This is another proof that EXPEDIA ignore customer complaints and discriminates customers.
I'm running a site (http://www.victimsofexpedia.com) to alert as many people as I can about how EXPEDIA lies and cheat to customers.
Send me your story at : firstname.lastname@example.org
Read the current status about my case at: http://victimsofexpedia.com/status.htm
It seems that EXPEDIA’s employees should follow a “ Code of business conducts and ethics”.
EXPEDIA claims “This Code of Business Conduct and Ethics (“Code of Ethics”) reflects the commitment of Expedia, Inc. and its brands and businesses (“Expedia”) to conduct its business affairs in accordance with not only the requirements of law but also standards of ethical conduct that will maintain and foster Expedia’s reputation for honest and straightforward business dealings.”
In fact, any company should respect a “code of conduct”.
EXPEDIA violates standard business code of conduct and, more important it seems that EXPEDIA allows employees to violate its own “code“ when would save money to the company in a wrongful and fraudulent way.
In my case, EXPEDIA repeatedly failed to provide the service (a ticket) I bought and was charged in my credit card. After a long dispute, EXPEDIA reimbursed me part of the ticket price and my credit card reimbursed me another part. However, EXPEDIA is still keeping some money for a service that was never provided. This is not an “honest” conduct. This is fraud.
Since all my trouble were generated by EXPEDIA. EXPEDIA has no right to keep this money and I deserve a proper compensation for my troubles.
These advisors from EXPEDIA’s customer advisory department are damaging EXPEDIA’s reputation by several ways:
I had complained several times and many employees lied to me. Some agents told me that EXPEDIA would call me back but they did not. Telling lies to customers is a violation of this “code”.
More important, after showing them evidence that the problems I had regarding my case was indeed because EXPEDIA failed to deliver my ticket, several advisors are ignoring my e-mails.
EXPEDIA uses false advertisement: This is clearly a way to earn business NOT on the basis of superior services and products or competitive prices but through unethical, improper or questionable business practices. For instance
In their web page (http://www.expedia.com/daily/service/default.asp?rfrr=-1077) EXPEDIA claims:
“Send us an e-mail. Aside from credit card transactions and some types of exchanges, we can handle most inquiries via e-mail. Send us your question and we'll get back to you within four hours.”
I had sent several e-mail to this “web based e- mail” for customer support asking real support since EXPEDIA failed to provide me a ticket they charged in my credit card:
I never get any response from them. THIS IS A FORM OF FALSELY PROMOTE THEIR SERVICE