Sprint - Hands Down, Worst Company Ever
Customer Service - Complaint
BOYNTON BEACH, FLORIDA -- Sprint is the worst carrier ever. We haven't been able to get data in the area around our house for the last several years so we switched back to Verizon. After speaking to numerous representatives in numerous departments, Sprint will not wave the $100 cancellation fee, charged a late fee and is trying to charge for the last month when we cancelled the service.
The technical department supervisor has been escalating this situation to the various department heads on my behalf and has gotten nowhere. Sprint will not budge even a penny and they want to be paid for a service they did not provide. I was told that there has been work on the towers and they are aware of the data problem, but since I cancelled my account, there is nothing they can do to reduce the final bill. While my account was active, they would not do anything either. We had some serious issues because of lack of data service (my husband is a disabled Vet and cannot get data when he is out of the house in an area two blocks from us and as a result, he has to use the phone rather than see the information on his apps which keeps him out of the house for longer periods of time and this was hard on him, both physically and emotionally (he is disabled both physically and mentally)) and after telling the story to two different supervisors, they each said, and I quote “so, do you have any more questions” as if I had just asked a simple question. My situation was not acknowledged in the least.
There was another situation we encountered in the beginning of our Sprint years in which we never complained and let it go at the time as things happened, but even bringing up that situation to the supervisors coupled with the problems with the lack of data in my area, made no difference. All they care about is getting their cancellation fee (which we were forced to cancel as I cannot have my husband out of the house longer than necessary) and the final bill amount of which they charged even after we stopped service plus a late fee.
In all my years of dealing with companies, Sprint is by far the worst. I told them to just go ahead and put me into collections, as now I won’t pay any part of the final bill whatsoever.
It is now my goal to spread the word.