Priceline.com - Priceline Issues No Refunds, Regardless of the Reason!!!
Car Rentals - Complaint
To ANYONE thinking of using Priceline.com: Do Not Book Through Priceline, Unless There Is Absolutely Nothing That Could Possibly Happen To Prevent You From Keeping Your Reservation!!!!! I wanted to write concerning my complete frustration with the Priceline cancellation policy!! I booked a rental car with a pick-up scheduled in Kailua Kona. Due to unforeseen circumstances, (learning we had to move from our home), I called 2 months and 1 week before our scheduled rental to cancel and was told we were not entitled to any refund on the rental, nope, not a dime! Working in the travel industry myself, I understand not being able to resell merchandise, (ex: airline seat, rental car, etc), costs the company money, especially when you cancel a few days or weeks beforehand. However, 2 months and a week is plenty of time to re-rent the automobile, which I have no doubt they will do, making twice the money on that vehicle. Meanwhile, I am out the entire $235.26. I called customer service, and was told with an almost "To Bad, So Sad" attitude that they could not help me. They offered nothing, not even a portion of my money back!!
I will be passing along my experience to as many people as I can, which is many working in the industry and of course will no longer use Priceline.
Frustrated and Disappointed!!!!