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American Family Video Complaint - BAD SERVICE - video rentals

Review by sunshine15 on 2006-03-31
CAMAS, WASHINGTON -- My husband and I had rented three movies from American Family Video in Camas, Washington, and it was the worst service.
I sent my husband up the day of the movie return date and he dropped them off in the box. Two days later I get a call that one of the movies was not returned. I called and informed them that they were all returned in the box. I was told to come down and resolve the problem. We went down to ask them about the issue. They just kept telling us to look in the car. Finally I just told them that they should look in my car. After 10 minutes of hearing that it was my fault and they would not check the box again I was mad. I asked were the manager was and told to call the next day.
The next day I called the manager and she told me that none of her employees ever lost a movie and it had to be our fault. It would be 15.99 to replace the movie and would have to be fixed that week. When I asked her what happens if her employees screwed up? She informed me that it never happened and I was just keeping the movie.
I had rented probably 10 movies from this company, and had returned all of my movies on time. When I informed her of my good customer service she said she did not care.
I would just like to inform the people of Camas to get their videos elsewhere. They may just decided they want a certain movie and charge you for it. To top it off they told me that I was not allowed to close my account. I am waiting for a call that I had not returned another movie.
Comments:1 Replies - Latest reply on 2006-03-31
Posted by viperpa33s on 2006-03-31:
For future reference, whenever you return a movie always take it inside and have the clerk check in the movie. They will tell you to put it in the return box but insist on them checking in the movie. They will get annoyed but oh well, the clerks aren't the ones responsible for the movie if it is lost. Putting a movie in the return box is not a guarantee that you returned the movie.

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