Best Buy - Totally Unresponsive and No Capacity to Let Operators Do Anything
Refrigerator - Complaint
NORTH OLMSTED, OHIO -- So, about 1 and a half hours ago, I got the recorded message telling me my refrigerator would be delivered tomorrow between 7:30 and 9:30 am, and to call if there was a problem. Okay, I called and was told it could not be changed because it was less than 24 hours away. now wait a minute, didn't you just say to call if there was a problem, but then you have no way to change it?
that's problem number 1
I asked to talk to a supervisor in the scheduling/delivery department which I waited for over a half hour with NO reply. I assume there is no one there, this is all computer controlled and doggone, the customer is going to do this OUR way.
I asked to be switched to customer service. Now you would think I could get an answer, at least pick up the phone, is anybody working? no, I waited another half hour with no response.
what I've learned:
you do not care about customer service. you do not answer the phone. you do not equip your operators or the chat line (see problem number 4) with the necessary connections or authority to actually resolve a problem. if the customer waits long enough, he will hang up and go away. oh he'll go away alright.
while waiting on the phone, I got online and got a chat session going. of course, he could not deal with my problem. he did not even have a phone to call another department to push this along. Without that how can he help anybody.
i will eventually get the delivery rescheduled. only after they show up and find out no one is here. Now if they decide they are going to charge me a delivery fee, well we'll be going thru another round of escalating the issue til I DO get resolution.
what a pain in the a**!!!
I'll be looking everywhere I can find online to leave a review of Best Buy, to let anyone know how unresponsive this company is.