Priceline - Rip Off Merchants - Unhelpful
hotel booking - Complaint
BETHESDA, MARYLAND -- Booked a hotel in NH for 3 nights. Decided to change my flight so only required 2 nights. Called the hotel and they said they could not change it as it was booked through Priceline. 'Good luck' she said - sounded ominous and was it ever! Explained that I wanted to cancel 1 night of the booking and was told I needed to cancel the whole booking. I said that was nit a problem as long as she could guarantee I could immediately book 2 of the nights at the same hotel. She assured me that I could, Guess what turns out this was a lie. I received my refund yes but there were no hotels within 20 miles for the dates I wanted to go. I explained this to sales who said they would put me through to 'customer relations' who would uncancel the booking. Of course they could not. Terrible business practice and very poor 'customer relations'.