Subaru USA - Disappointed Experience
Customer Service - Complaint
PLANTATION, FLORIDA -- I purchase a Subaru impreza for my wife on April 24th 2013. with an agreement that they will order seat covers since the model did not have lather seats and we have 2 small dogs, they give us a certificate acknowledging it. after several visits to the dealership (Subaru of North Broward in Plantation FL)we realized they had no intention of honoring the deal. When we received a survey questionnaire, we answered explaining what had occurred and provided a copy of the voucher issued by the dealer. On June 1st received a call from Subaru of America Mr. David [snip] who assured me that he will take care. We came to realized that Subaru does not make seat covers for the impreza 2013, So he asked me to purchase a set and send him the invoice.
When I call to speak with him he had been promoted so Molly[snip] took over and she explain that the notes that David [snip] left said that was only for invoices from Subaru dealers. well they don't sell them. I'm very happy with the car but the customer service is very poor, going for a new car should be a reason to rejoice not regret and that's exactly how we feel. by by $387.95