National Floors Direct - Buyer Beware Do Not Use This Company!
Carpeting and Bathroom Flooring - Complaint
AVON, MASSACHUSETTS -- I cannot believe this company can continue to rip people off. The carpet was installed and is separating at the seam ~ Its very obvious. I filed the complaint as directed with all the proper info and photos. Never heard back from them. I followed up and was told that "they don't cover pulls" This is not a pull, the rug is separated at the seam across the entire room! The gal that answers the phone initially, Livia, knows how to blow off your complaints as she surely gets a lot of practice.
Each time I call, I am told that the manager Paula is going to return my call, but has NEVER once. I told her that I was confident if they would just send someone out to look at the rug, that they would certainly want to fix it, as it is undeniably separating due to poor installation. Also, the glue that was used is seeping thru the carpet.
Now when I try to call the number I get a recording. Of course I called the sales person who sold it to me, Jim 508-345-2100 and never heard back from him either.
Save yourself the anguish, please please please do not use this company. I will be filing with the Attorneys General of Massachusetts and of course the Better Business Bureau.