Sears - Poor Tech Service and Defective Kenmore Stove
Kenmore Stove 79041039800 - Complaint
KANEOHI, HAWAII -- Upon installation, the flame of the burners were small and boiling water took 10 minutes. The technician came out and said that he could find nothing wrong. I called them again, as this was unsatisfactory. They came out and could do nothing and told me to call the gas company. I had to pay for the gas technician to come out and he found that the stove's regulator was set on regular gas instead of propane. He changed the stove regulator setting to correct the problem. This should have been done prior to installation, but they just changed the gas orifice forgetting the stove regulator and were unable to troubleshoot their own problem. A few months later the keypad began beeping by itself. I told them the problem, but the tech had to come out to determine the issue and then order the keypad. He had to come back another time to do the installation. Then the temperature display started turning on display segments by itself. They had to come out and diagnose the problem and come out again to replaced the assembly, but it happened again and had to come out to replace and fix this again. Near the end of the year, I decided to buy the protection plan since I had so much problems with the stove during the first year.
Now my large burner flame is small while the rest of the burners are OK. I have another call out to get this checked. I am pissed. I wanted this stove replaced. But since I purchased the protection plan just before the regular warranty ran out, they count the problems only under the protection plan. The other problems are under the regular warranty. So this stove is not considered a lemon. I guess I need to keep dealing with the problems of this stove. Poor tech service and a defective stove. Just waste my time.
On another note, when cleaning the glass panel, we cannot lock the keypad completely, and everything needs to be checked to be sure that we do not accidently leave something on when cleaning the keypad. Usually the oven light is overlooked....They should have a keypad lock button for cleaning... Who would have thought?