Super 8 Motel - Rude Service Broken Ac and Fleas.
Complaint for Customer Service - Complaint
JACKSON, MICHIGAN -- I went in to get a room stood there waiting for attendant talking on phone to her boyfriend she finely waited on me. Then I filled out my paper work then asked how to get to my room. By then she was on the phone again I asked how to get to my room she just kept holding up one finger .Finely she told me to take my key card out the front door left to the second door and use the card to get in. So I went out to the door there was no slot for the card I went back in and asked again she told me the same thing with a bad attitude. I went out and asked another guest how to get in . I went in to the room and it was so hot you could not stand it. so me and my wife decided to go and get something to eat. when we came back it had cooled down a little bit.we were tired and decided to lay down. Then the people up stairs were running back and forth so my wife went to the front desk the same girl told my wife they were working on the air up stairs my wife told her about our air the girl told her oh I know we rent those rooms out last but she never told me that. she told my wife quite time was 8 o'clock so the people working on the air would be quite in about 10 minutes but it was already after 10 o'clock. They were stomping across the floor all night. I could not sleep so I stayed up all night till about 630 the next morning then slept for about 2 and a half hours. I wake and my wife and I had flea bites all over us . So I go to the desk that morning and talk to the manager she gave me a card with a number to call. We were so up set and tired we went back home to get some rest. I called the number the next day the lady said we would be reimbursed and some one would call me in a few days.
After a week I called back and they kept transferring me around finely I get an answering machine and give my information they call me back the next day and the lady tells me they contacted the owner and he told them they offered me a discount which was not true. they also told me the owner had contacted me which he had not . I received a letter saying if he didn't contact me in 3 day get back with them well I called them 3 days ago and have not heard from them.