Expedia Worst Customer Service and Scam Policy!
NAPERVILLE, ILLINOIS -- Booked 2 return overseas tickets online with Expedia. They added a package insurance of $88.00. I called next day to cancel the insurance the answer was no way to cancel, it is the policy, tried to explain to every one I talked to that the insurance is optional and it has nothing to do with the ticket fare or the booking but the answer was one, sorry bad luck no way to opt out either you cancel your flight or live with the charge.
One of the supervisors tested the idea to cancel flight and do new booking without insurance the fare came back even higher. I am very disappointed from the insurance scam and the stupidity in dealing with frequent fliers.
One more thing you need to know about customer service at Expedia if you need to contact them, you will talk first to someone probably from India, then move you to another supervisor also in India, then if you are lucky you speak to Nicole in Expedia corporate in the US and none of all was helpful and of course you need to do that in a weekend to have enough time for the call.
Bad experience overall