Best Buy - Terrible Customer Service
iPhone - Complaint
DURHAM, NORTH CAROLINA -- Today my husband and I decided to upgrade his phone and add a new line for our daughter. Perhaps if the person we initially were speaking with would've stopped hitting on my husband we would've not been still sitting in the store 2 hours later (currently in the store). We are trading in his old iPhone 4S for the 5. She had to leave not even halfway into assisting us and help another person, so new guy came & was clueless. He immediately took the plastic off the front & back of the new IPhone then told us it would cost 7.99 for him to put the screen protector on our new phone, even though we're buying the protector from this store & I upgraded 2 & half weeks ago and paid nothing to get mine installed. The female who was helping initially, said "well the person you went to must've been ok to put it on for me", really? The manager tried to at least help by saying he could have Geek Squad put on protector. The guy who's still currently helping (term used loosely) is struggling with wrapping things up. He forgot we were trading in our current iPhone. And now he's just said the trade in will be $0!!! Even though when we went to the other Best Buy we were told due to the small crack on the corner (not the screen) he'd get $40 for the trade in.
We only came to this store because the Cary town center didn't have anymore iPhone 5s in stock. This entire experience has changed my views about Best Buy. I will never recommend this store to anyone.