Verizon Store Richboro PA - iPhone 5S & Customer Service
Wireless Phones - Complaint
RICHBORO, PENNSYLVANIA -- Horrible service. When I arrived I was told all 5S' had been sold out. I opted for an iPhone 5. While waiting to pay, the sales representative kept saying 'excuse me a minute. My buddy keeps texting to find out how to get here. I saved him a 5S." Meanwhile, a father and 2 sons entered and the sales representative proceeded to play w/the kid's 5C. Father asked 'Any 5S' available?' Rep said 'well...maybe 1 left if you want it.' I have 1 for my buddy, 1 for me & 1 in the back." After 20 minutes of their banter I asked 'thought you didn't have any left?' Rep says 'Oh I was just kidding him. It took 1 full HOUR 2 get outta that store. When I got home, I decided I didn't want the iPhone 5 & would wait to purchase a 5S. I drove back to the store and was told it would cost me 70.00 to return the phone I purchased 45 minutes prior.
So, I was FORCED to keep the phone. I asked for data to be transferred to my new phone and the reps were unable to do so due to faulty PCs and connector wires.
I was told to come back Monday(this was Friday-yesterday). Horrible service, rude reps, faulty equipment and reps who hog all the phones for themselves & friends FIRST.
Shame on Verizon. I will never visit this store again & I urge everyone reading this to do the same. Verizon charging 70.00 right AFTER I purchased the phone to return it?? I was never informed of this fee-was only told "you have up to 2 weeks to return it if you don't want it."