Fred Meyer - Pharmacy Staff Rotation Leads to Delayed Rx Refills
GRESHAM, OREGON -- My dad called in an Rx that requires the doctor's authorization to refill. It took two full days, and a lot of calls to the pharmacy and Dr.'s office, before they got the authorization and when it came the pharmacy called and said it would be ready in an hour. An hour later I went to the pharmacy and was told it would be ready in a few minutes, they were filling it now. Several people came in and was told their Rx's were being filled and asked to wait, while I waited. Over an hour later I stepped out to get a candy bar.
When I turned around the gate was closed. I got very angry and told them how long I had been waiting, then get closed out of the gate. They had not locked it and told me to come in. The Rx was immediately filled with apologies but I believe this to have been a deliberately rude delay because my dad had made so many calls trying to get the refill. This pharmacy rotates it's employees so that none of them get to know the customers. This has proven to be very inconvenient and unpleasant much of the time.