Ashley Furniture - Sales People Lie to Make the Sale
Couch - Complaint
SAN MARCOS, CALIFORNIA -- We have been in the market for a new leather couch for a while. We had been at a furniture store in the San Marcos area called Living Spaces. We unfortunately had no luck finding a couch that worked with our layout. On our way back to La Mesa, we noticed an Ashley Furniture Store off the freeway. We decided to stop in. We met with a salesman named Ulysses.
We looked at several couches. One in particular caught our eye. It was a modular sectional sold as individual pieces. The showroom configuration was far too large to fit in our living room. Ulysses recommended customizing the pieces to fit our needs. Sounded great. I noted that we had 2 end tables that needed to fit as well. We also noted that we couldn't go too much larger than our existing couch. I didn't have the room measurements with me. I told the salesman we needed to wait until we measured to confirm that the couch would fit properly in the room.
He stated that we could order the couch and if for any reason we didn't like it Ashley would pick it up at no charge for a full refund. I asked him to confirm that there would be no cost charged if the couch didn't fit in the room. He confirmed there was no charge as long as we contacted Ashley Furniture within 72 hours. We decided to purchase the couch since we could return it for a full refund if it didn't work for us. A couple weeks later, the couch arrives. The delivery guys set it up in about 2 minutes and left. The end tables no longer fit in the room and the couch extended across the entire room. We tried moving pieces in a different configuration but the center section had unfinished sides. So the couch really wasn't so modular. We called Ashley right away to schedule a pick up explaining that it didn't fit in our room. Customer service told us there would be a $39.99 charge to pick up the couch. The initial delivery charge was $89.00.
We received a complete runaround between the store and customer service. We were told that we could not receive a refund unless we drove back to the store in which we purchased the couch and the pick up charge of $39.99 would need to be paid. The initial delivery charge of $89.99 was also non refundable. If they tell you you will get a full refund, it's a lie. Don't fall for it. Suggest Costco online. Costco takes anything back for a full refund.